Refund policy

Return & Refund Policy

At Thin Line Soapcrafters, we take pride in the products we make and want you to be satisfied with your purchase. Please review the following return and refund policy before making a purchase.

30-Day Return Policy

We accept return requests for eligible products within 30 days of delivery.

To qualify for a return, an item must be:

Unused and unopened

In its original packaging

In the same condition in which it was received

Accompanied by proof of purchase or the applicable order number

Because soaps, beard oils, and other grooming products are personal-care items, opened or used products are not eligible for return for hygiene and safety reasons, except when an item is defective, damaged, or incorrect.

To request a return, please contact Thin Line Soapcrafters through the contact information or contact form provided on our website. Do not send a return without prior authorization.

Approved returns must be sent by mail. Return instructions and the appropriate return mailing address will be provided when the return is authorized.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible after delivery. Include your order information and photographs of the product and packaging when possible so we can evaluate the issue.

If we confirm that an item was damaged, defective, or shipped incorrectly, Thin Line Soapcrafters will provide an appropriate replacement or refund at no additional cost to you.

Return Shipping

For approved returns that are not the result of an error by Thin Line Soapcrafters, the customer is responsible for purchasing and paying for return shipping.

Thin Line Soapcrafters will cover reasonable shipping costs when a return or replacement is required because an item was:

Damaged in transit

Defective

Incorrectly fulfilled or shipped

Original shipping charges are non-refundable unless the return is the result of an error by Thin Line Soapcrafters.

We do not charge a restocking fee for approved returns.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Thin Line Soapcrafters will process approved refunds within 5 business days after the returned merchandise has been received and inspected.

Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us through the contact information provided on our website.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

Opened or used soaps

Opened or used beard oils

Opened or used grooming or personal-care products

Customized or personalized products

Gift cards

Free samples, promotional products, or complimentary items

Products specifically identified as Final Sale

Please contact us if you have questions about whether a particular item is eligible for return.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet been fulfilled or shipped may be canceled for a full refund.

Once an order has been fulfilled or shipped, it can no longer be canceled and must be handled according to the return terms outlined above.

Questions regarding returns, refunds, damaged items, or order issues can be submitted through the contact information or contact form available on our website.

Thin Line Soapcrafters

Deer Park, Texas

Forged for Those Who Serve