Shipping policy

SHIPPING POLICY

Effective Date: August 15, 2026

Thank you for shopping with Thin Line Soapcrafters. We carefully prepare and package every order and want you to know what to expect from the time your order is placed until it reaches you.

ORDER PROCESSING

Orders for in-stock products are generally processed and shipped within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, periods of unusually high order volume, or other exceptional circumstances, processing may take longer. If we are unable to ship your order within the stated processing timeframe, we will make reasonable efforts to notify you and provide any options required by applicable law.

HANDMADE AND MADE-TO-ORDER PRODUCTS

Many Thin Line Soapcrafters products are handcrafted in small batches.

Products listed as in stock are available for normal order processing.

If a product is identified as made-to-order, pre-order, or subject to a longer preparation period, the applicable processing or estimated shipping timeframe will be stated on the product page or otherwise communicated before fulfillment.

Cold-process soap will not be offered for shipment until it has completed the appropriate curing period and is ready for sale.

SHIPPING DESTINATIONS

Thin Line Soapcrafters currently ships to addresses within the United States.

Shipping availability to Alaska, Hawaii, U.S. territories, military addresses, and certain other destinations may depend on the shipping services available at checkout.

We do not currently offer routine international shipping.

SHIPPING METHODS

Available shipping methods and estimated delivery times are displayed during checkout when available.

Our standard shipping method may include USPS Ground Advantage or another appropriate carrier or shipping service based on the size, weight, destination, and requirements of the order.

Standard carrier transit is generally expected to take approximately 2–5 business days after the package has been accepted by the carrier.

Carrier transit times are estimates and do not include Thin Line Soapcrafters' order-processing time.

SHIPPING COSTS

Shipping charges are calculated and displayed during checkout based on factors that may include:

- Package weight

- Package dimensions

- Shipping destination

- Selected shipping method

- Current carrier rates

The shipping amount displayed at checkout is the amount charged for the selected shipping service unless otherwise stated.

Any free-shipping promotion will be subject to the terms and conditions stated with that promotion.

ESTIMATED DELIVERY TIME

For a typical in-stock order using standard shipping, customers should generally allow:

1–3 business days for processing and shipment, plus

approximately 2–5 business days for carrier transit.

Many standard orders may therefore arrive approximately 3–8 business days after the order is placed.

These timeframes are estimates and are not guaranteed delivery dates.

TRACKING

When tracking is available, tracking information will be provided after your order has shipped.

Please allow sufficient time for the carrier to scan the package and activate tracking information. Newly created tracking numbers may not display movement immediately.

SHIPPING DELAYS

Delivery may occasionally be affected by circumstances outside the reasonable control of Thin Line Soapcrafters, including:

- Severe weather

- Natural disasters

- Holiday shipping volume

- Carrier disruptions

- Transportation delays

- Emergency conditions

- Incorrect or incomplete addresses

- Other unforeseen circumstances

If we become aware that we cannot ship an order within the timeframe originally stated, we will communicate the delay and provide any cancellation, refund, or other options required by applicable law.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you discover an error in your shipping address, contact Thin Line Soapcrafters as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or a package returned as undeliverable may be the customer's responsibility unless the error was caused by Thin Line Soapcrafters.

LOST OR MISSING PACKAGES

If tracking indicates that a shipment is delayed or your package has not arrived within the expected timeframe, please contact Thin Line Soapcrafters so we can help review the shipment.

We may ask you to:

- Verify the shipping address

- Check the delivery location and surrounding area

- Check with household members or neighbors when appropriate

- Allow additional time for delayed carrier scans or delivery

- Cooperate with the carrier when a missing-package inquiry is necessary

When appropriate, Thin Line Soapcrafters may assist with a carrier inquiry, missing-mail request, or applicable shipping-insurance claim.

Confirmed lost shipments will be handled based on the circumstances of the order, available carrier coverage, and applicable law.

PACKAGES MARKED DELIVERED

If carrier tracking indicates that a package was delivered but you cannot locate it, please check:

- Your mailbox

- Porch or other delivery areas

- Around your property

- With household members

- With nearby neighbors when appropriate

Carrier tracking may occasionally update before the package is physically located by the recipient.

If the package remains missing, please contact Thin Line Soapcrafters so we can help determine the appropriate next steps.

DAMAGED SHIPMENTS

Please inspect your order when it arrives.

If your order arrives damaged, contact Thin Line Soapcrafters as soon as possible.

Please retain the damaged item, shipping container, packaging materials, and shipping label until the issue has been resolved.

We may request photographs of:

- The damaged product

- The shipping box or mailer

- Interior packaging

- The shipping label

Confirmed damaged or incorrectly fulfilled orders will be handled according to our Return & Refund Policy.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to Thin Line Soapcrafters because of an incorrect or incomplete address, refused delivery, unsuccessful delivery, or another issue attributable to the recipient, we will attempt to contact the customer when possible.

The customer may be responsible for additional shipping charges if the order must be shipped again.

If a refund is requested instead of reshipment, the refund will be handled according to our Return & Refund Policy and applicable law.

ORDER CANCELLATIONS

If you need to cancel an order, please contact Thin Line Soapcrafters as soon as possible.

Orders that have not yet entered fulfillment or shipped may be eligible for cancellation and a full refund.

Once an order has shipped, it can no longer be canceled and must instead be handled according to our Return & Refund Policy.

We cannot guarantee that a cancellation request will be received before an order enters fulfillment.

For questions regarding shipping, tracking, delivery, damaged packages, or an order, please contact us using the contact information or contact form provided on our website.

Thin Line Soapcrafters

Deer Park, Texas

Forged for Those Who Serve